Details of how to make withdrawals

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To withdraw funds from your account you should contact us via the chat service within the platform or alternatively contact customer services via telephone or email.

For your protection from fraud, we may request additional information and proof of identity from you before making a payment. In the absence of other instructions from you, our return to source policy is that in the first instance we will try to pay you by card or else the method with which you most recently funded your account.

Debit and credit card receipts are usually received between three to five business days after the request is processed. We will consider requests for bank transfers at our discretion, though our preferred method of payment is via debit/credit card.